I am a perfectionist and I usually do these things myself. However, this time I called Lifetime and was amazed in this day and age I could get same day service. Gabriel “the Service Tech ” was great and a real professional. I know if I am being sold a bill of goods and with Lifetime, Matt at the office & Gabriel I was blown away by the Service Level. Hard to find these days, great product, Wonderful service and well priced. I highly recommend this company for anything from a simple repair to full replacement as I had done.